FREQUENTLY ASKED QUESTIONS

Q. Where do I have to take my vehicle to have repairs completed?

A. You can have your vehicle repaired by any licensed repair facility in your area. You may take it in for repairs at your original dealer, your favorite repair shop, or any national chain that performs vehicle repairs such as Firestone or Goodyear as long as the repair shop is A.S.E or State Certified. All covered repairs are paid direct to the service center with a corporate credit card so you don't have to file a claim and wait for reimbursement.

Q. Will a dealership honor the warranty?

A. Yes, Full retail prices are paid on all labor and parts for a covered repair, so a dealership will welcome the additional business. All claims are paid directly to the service center using a corporate credit card so you don't have to wait for reimbursement when you file a claim, you'll only pay your selected deductible amount.

Q. What do I do if the service center won't honor the warranty?

A. There's absolutely no reason a reputable repair facility shouldn't accept your warranty coverage, because full retail prices are paid on all labor and parts for a covered repair and they are paid prior to doing any work. If for some reason you are told that the warranty will not be honored, call the toll-free number found in your agreement and let the administrator talk to the service center. If the service center still won't accept the warranty plan, we recommend you bring your business elsewhere. You can also give us a call and we would be happy to direct you to a reputable service center.

Q. What if my vehicle is still covered by the manufacturer's warranty?

A. As vehicles age and mileage increases, so does the cost of extended auto warranty protection. So the earlier you purchase an extended warranty protection plan, the less it usually amounts up to in price. Also note that the extended auto warranty coverage applies for a period of years beginning on the date the agreement was purchased. Be aware that some programs and other warranty companies begin their coverage on the vehicle's in-service date; not the date of the vehicle service agreement.

Q. How do I make a claim for covered repairs?

A. Simply take your vehicle to the service center of your choice, or have it towed with the roadside assistance benefit included with your warranty. Show your extended service agreement to the Service Department, and they will call the administrator at the toll-free number listed in the agreement to authorize the repair. Your only out of pocket expense is the deductible. The repair facility is paid directly over the phone using a corporate credit card.

Q. Why not buy from the dealership?

A. The main reasons you shouldn't buy a warranty from a dealership are price and flexibility. Dealerships use the sale of warranties to increase their profits and will often finance the warranty's price with your vehicle. So not only are dealership prices higher, but you also end up paying interest on your warranty purchase, making it even more expensive. Additionally, a dealership's warranty is typically restricted to being valid only at the location where the warranty was purchased.

Q. What if I have no money, do I have to pay for the repairs and get reimbursed?

A. No, the repair facility will be paid with a company credit card less any applicable deductible.

Q. How do I choose the right coverage plan terms?

A. It's always better and less expensive to buy a warranty when you have fewer miles on your vehicle. The more miles you have on the vehicle, the more you should expect to pay. However, you need to consider your driving habits. Examine how many miles you drive each year and how long you plan to keep the vehicle. Your answers will help you determine the best term and mileage option.

Q. Are warranties available for both new and used vehicles?

A. Yes, warranty coverage plans are available for both new and used vehicles. Your vehicle's make, model, year and mileage determines how the vehicle is classified. Vehicles beyond a certain age and/or mileage may still qualify for a new vehicle warranty. If not, it will usually qualify for a used vehicle warranty. But don't worry, when requesting a quote, our representatives will offer you the least expensive option for the most coverage. Also, every extended warranty includes free roadside assistance. With one phone call, you'll have fuel, your doors will be unlocked and they'll even jump start your dead battery or tow your vehicle. They'll also pay for a rental car and, in some circumstances, hotel and meals are covered while your vehicle is being repaired.

Q. Can I still buy a warranty if my manufacturer's warranty has expired?

A. Yes, you may still purchase an extended warranty after your manufacturer's warranty has expired, however, the longer you wait, the more expensive the policy becomes.

Q: When does the "new vehicle coverage" begin, on the in-service date or the date I purchase the warranty?

A: All "new vehicle coverage" begins on the date the warranty is purchased and not the in-service date. So, the years are in addition to, and the mileage starts at 0.

Q. Is a vehicle inspection required for coverage?

A. No, none of the extended auto warranty plans that we offer require that your vehicle pass an inspection before coverage begins. However, no extended auto warranty plan will cover a pre-existing condition, regardless of which company you purchase the policy from.

Q. Why are the prices you quote so much lower then the competition?

A. Our relationships with multiple insurance companies allow us to select the plans with the best pricing and most comprehensive coverage available. Our direct relationship with you, the consumer, means we eliminate the middleman, allowing us to offer next to wholesale prices. In addition, the efficiencies of Internet marketing and delivery further reduces our cost of doing business, and again, we have already selected plans from multiple A+ rated insurance companies to get you the best coverage at the lowest price available. Combining these advantages results in substantial savings that we pass along to the consumer.

Q. How do I know if the insurer will be around to pay my future claims?

A. All of our extended auto warranties are insured and reinsured by insurance companies rated A+ "Superior" or higher by A.M. Best Company, the world's oldest and most authoritative source of insurance company ratings and information. We continually monitor partner insurance companies ratings, payment history and financial stability so that we only offer you choices from companies that continually have and keep a proven track record of stability and reliability. And remember, all claims are paid directly to the repair facility with a corporate credit card so you don't have to wait for reimbursement.

Q. I've found lower prices on the Internet, will you match it?

A. First, we need to explain that you should be Extremely Careful when purchasing your auto warranty through some of these other online warranty sites. I'm sure you've already seen names like (buy-auto-extended-warranty-car-online.biz or auto-warranty-extended-plan-repair.info). Do you really feel comfortable buying an extended warranty from a site with a name like that? These sites are popping up all over the Internet and selling plans for extremely low prices, going out of business, and then starting under a new name. You know the old saying "You get what you pay for", well the same rule applies here. These companies WILL NOT be in business in the future (maybe under a different name), and WILL NOT pay claims, so buyer beware. We will not match the price of these so called service contracts, because simply put, they are not worth the paper they are written on. Auto Protection only issues policies that are insured or reinsured by companies rated A+ "Superior" or higher by A.M. Best Company (the industry's leading authority on insurance companies financial strength and stability).

Q. Is the contract transferable upon vehicle sale?

A. Yes, all service contracts are transferable to a second private owner.

Q: If I do not transfer the contract, do I get a refund?

A: Yes, you get a prorated refund if the contract is canceled.

Q. What makes Certified Car Care Service Contracts different from other warranty companies?

A. The difference in the Certified Car Care plan is the administration of claims, the financial stability of the insurer, and the superior coverage provided.

Q. Does the Vehicle Service Contract cover parts and labor?

A. Yes, all Certified Car Care plans provide coverage for parts and labor.

Q. Are maintenance items such as oil changes and brake pads covered?

A. No, all routine vehicle maintenance is the owner's responsibility.

Q. Is rental, towing, travel/lodging coverage available?

A. Yes, reimbursement on these items is included in all contracts purchased!